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Privacy Policy

This Privacy Policy explains how Tony Legal Support collects, uses, stores and protects personal information when you contact us or use our services.

Last updated: August 2026 – Version 1.0

Privacy Policy

This Privacy Policy explains how Tony Legal Support collects, uses, stores and protects personal information when you contact us or use our services.

1. Who We Are

Tony Legal Support is a trading style of Paralegal Services Sunderland Ltd.

Our contact details are:

29 Railway Terrace
Sunderland
SR4 0PY

Telephone: 0191 565 6055
Email: info@tonylegalsupport.co.uk

For the purposes of UK data protection law, Paralegal Services Sunderland Ltd is responsible for the personal information covered by this Privacy Policy.

2. Personal Information We May Collect

Depending on how you contact us and the service you require, we may collect information such as:

  • your name;
  • postal address;
  • email address;
  • telephone number;
  • identification and verification information;
  • information you provide through our website contact form;
  • correspondence and communications with you;
  • documents and information relating to your matter;
  • payment and invoice information;
  • information relating to estates, Wills, Lasting Powers of Attorney, Probate or Court of Protection matters;
  • information supplied by authorised family members, representatives or relevant third parties.

Some matters may involve information that is more sensitive in nature. We only seek information that is reasonably necessary for the work we have agreed to undertake.

3. How We Collect Personal Information

We may receive information:

  • directly from you;
  • through our website contact form;
  • by telephone, email, post or in person;
  • from family members or representatives acting with appropriate authority;
  • from banks, government bodies, courts, professional advisers or other organisations where relevant to your matter;
  • from publicly available records where appropriate.

4. Why We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • provide quotations and explain our services;
  • carry out work you have instructed us to undertake;
  • prepare documents and correspondence;
  • communicate with courts, government departments and other organisations where relevant;
  • manage appointments and client matters;
  • verify identity where required;
  • issue invoices and process payments;
  • maintain appropriate business and client records;
  • handle complaints;
  • meet legal, regulatory, tax or accounting obligations;
  • protect our legal rights and prevent misuse or fraud.

5. Our Lawful Basis for Using Personal Information

The lawful basis we rely on will depend on the circumstances.

This may include:

Contract
Where using your information is necessary to provide a service you have asked us to provide or to take steps before entering into an agreement with you.

Legal obligation
Where we need to retain or use information to comply with a legal requirement.

Legitimate interests
Where using information is reasonably necessary for the operation and protection of our business or to provide effective services, provided those interests do not override your rights.

Consent
Where consent is the appropriate lawful basis, you may withdraw that consent where applicable.

Where special category personal information is involved, an additional lawful condition will also be required.

6. Who We May Share Information With

Where reasonably necessary for your matter or for the operation of our business, information may be shared with organisations such as:

  • courts and tribunals;
  • HM Courts & Tribunals Service;
  • HM Revenue & Customs;
  • HM Land Registry;
  • Probate Registry;
  • Office of the Public Guardian;
  • banks and financial institutions;
  • local authorities;
  • government departments;
  • solicitors, barristers or other professional advisers;
  • accountants or tax advisers;
  • regulated conveyancers;
  • identity-verification providers;
  • IT, website, email and data-storage providers;
  • payment providers;
  • insurers;
  • other organisations where you have authorised us to communicate with them.

We do not sell personal information to advertisers.

7. Website Enquiries

When you use our website contact form, we may collect:

  • your name;
  • email address;
  • telephone number;
  • the type of help you are looking for;
  • the message you submit.

Please avoid submitting unnecessary highly sensitive information through the general enquiry form.

Form submissions may be stored within our website administration system and may also be sent to us by email.

8. How Long We Keep Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and record-keeping requirements.

Different types of information may be retained for different periods depending on the nature of the matter.

When information is no longer required, we will take reasonable steps to delete, destroy or securely anonymise it.

9. Keeping Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include password protection, access restrictions, secure systems, backups and appropriate handling of paper records.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances, you may have rights including:

  • the right to be informed about how your information is used;
  • the right to request access to your personal information;
  • the right to ask for inaccurate information to be corrected;
  • the right to request deletion in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain uses of your information;
  • the right to data portability where applicable;
  • rights relating to certain automated decision-making.

These rights are subject to legal conditions and exemptions. The ICO provides further guidance on individual rights under UK data protection law.

11. Data Protection Complaints

If you are concerned about how Tony Legal Support has used your personal information, please contact us first so that we can investigate.

Email: info@tonylegalsupport.co.uk
Telephone: 0191 565 6055
Post: Tony Legal Support, 29 Railway Terrace, Sunderland, SR4 0PY

From 19 June 2026, organisations must have a process for handling data-protection complaints, acknowledge complaints within 30 days and respond without undue delay.

You also have the right to raise concerns with the Information Commissioner’s Office where appropriate.

12. Cookies and Website Technologies

Our website may use cookies and similar technologies for essential website functions, security, analytics or other purposes.

Further information is available in our separate Cookie Policy.

13. External Websites

Our website may contain links to third-party websites.

Tony Legal Support is not responsible for the privacy practices of external websites, and you should review their privacy information separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The current version will be published on this website with the latest review date.

15. Contact Us About Privacy

For questions about this Privacy Policy or how we use personal information, contact:

Tony Legal Support
A trading style of Paralegal Services Sunderland Ltd
29 Railway Terrace
Sunderland
SR4 0PY

Telephone: 0191 565 6055
Email: info@tonylegalsupport.co.uk

Related Information

Please also see our Terms & Conditions, Cookie Policy and Complaints Procedure for further information about our services, website use and how concerns can be raised.