Terms & Conditions
The terms that apply when Tony Legal Support provides paralegal and practical legal support services.
Terms & Conditions
The terms that apply when Tony Legal Support provides paralegal and practical legal support services.
Last updated: August 2026 – Version 1.0
Terms & Conditions
Last updated: August 2026 – Version 1.0
These Terms & Conditions explain the basis on which Tony Legal Support provides services to clients.
Tony Legal Support is a trading style of Paralegal Services Sunderland Ltd.
Our office is at:
29 Railway Terrace
Sunderland
SR4 0PY
Telephone: 0191 565 6055
Email: info@tonylegalsupport.co.uk
1. About Tony Legal Support
Tony Legal Support provides practical paralegal and legal support services, including Will Writing, Lasting Power of Attorney support, Probate and estate administration, Court of Protection support, legal correspondence, court paperwork and related administrative assistance.
We are not a firm of solicitors and do not represent ourselves as solicitors.
We do not undertake reserved legal activities unless they may lawfully be carried out by us. Where a matter requires a solicitor, barrister, regulated conveyancer, accountant, tax adviser or another appropriately authorised professional, we will explain this and may recommend that specialist advice is obtained.
2. Our Services
The precise work we agree to carry out will depend on your individual matter.
Before work begins, we will normally explain:
- the service we have agreed to provide;
- the information or documents we require from you;
- our professional fee or the basis on which it will be calculated;
- any known external fees or likely additional costs; and
- any important limitations on the work we are providing.
Where the scope of work changes, additional fees may apply. We will explain this before undertaking significant additional work wherever reasonably possible.
3. Client Instructions and Information
You are responsible for providing accurate, complete and honest information relevant to your matter.
We may rely on information and documents provided by you or by third parties acting on your behalf unless there is a reason for us to question their accuracy.
You should tell us promptly if:
- information you previously provided changes;
- you discover an error in any information or document;
- your address or contact details change; or
- there is an important change in your circumstances.
We are not responsible for problems caused by inaccurate, incomplete or withheld information supplied to us.
4. Identification and Verification
We may ask for identification, proof of address or other documents before accepting instructions or during a matter.
In some cases, additional checks may be required before we can continue work.
We reserve the right to decline or stop acting where satisfactory identification or information is not provided.
5. Fees
Our professional fees will normally be explained before work begins.
Some services are provided for a fixed fee. Others may be charged according to the complexity and amount of work required.
Where a fee is described as “from” a particular amount, the final fee will depend on the circumstances and scope of the work.
Any court fees, registration fees, professional fees charged by third parties, travel costs or other external expenses are separate unless expressly stated otherwise.
6. Payment
Unless otherwise agreed in writing, invoices are payable when requested and in accordance with the payment terms shown on the invoice or engagement documentation.
We may require payment in advance, a deposit or staged payments before undertaking or continuing work.
We may suspend work if an invoice remains unpaid.
Any payment arrangement agreed with a client must be confirmed by us.
7. Additional Work
If you ask us to carry out work outside the original agreed scope, we may charge an additional fee.
Where reasonably practicable, we will explain the additional cost before undertaking that work.
8. Appointments and Attendance
Appointments are available by arrangement.
Where appropriate, Tony Legal Support may provide personal attendance and practical support at meetings, appointments or hearings.
Half-day attendance — £350
Covers a reserved attendance period of up to four hours.
Full-day attendance — £650
Covers a reserved attendance period of up to eight hours.
These are fixed booking fees for the reserved period and are not calculated on an hourly basis. Finishing earlier than expected does not automatically reduce the fee.
Travel, mileage, parking, public transport and other reasonable expenses may be charged separately where applicable and agreed.
In-person attendance is normally offered in Sunderland, Newcastle and nearby areas, subject to availability.
Where suitable, support may also be provided by telephone or video appointment.
9.Cancellation of Attendance Bookings
Half-day and full-day attendance bookings reserve a specific period of staff time and may prevent us from accepting other work.
Where an attendance is cancelled or postponed, a cancellation charge may apply depending on the amount of notice given and any reasonable loss or costs already incurred.
Our normal approach is:
More than 48 hours’ notice:
Normally no attendance cancellation charge, although non-refundable expenses or work already completed may remain payable.
24 to 48 hours’ notice:
A charge of up to 50% of the attendance fee may apply.
Less than 24 hours’ notice, same-day cancellation or non-attendance:
A charge of up to 100% of the attendance fee may apply.
Any cancellation charge will be limited to a reasonable amount reflecting reserved staff time, work already undertaken, expenses incurred and any loss resulting from the cancellation.
10.Consumer Cancellation Rights
Where you enter into a contract with us at a distance, such as by telephone, email or online, or in certain circumstances away from our business premises, you may have statutory cancellation rights.
For many service contracts, consumers have a 14-day cancellation period.
If you ask us to begin work during a statutory cancellation period, we may ask you to expressly request that work begins immediately.
If you later cancel after requesting work to begin, you may be required to pay a reasonable amount for work properly carried out before cancellation, where permitted by law.
Where applicable, contractual information and confirmation will be provided on a durable medium such as email or PDF. The Consumer Contracts Regulations specifically require durable-medium confirmation for distance contracts and certain off-premises information.
Nothing in these Terms affects your statutory consumer rights.
11.Timescales
Any timescale we provide is an estimate unless we expressly agree otherwise.
Timescales can depend on:
- courts;
- government departments;
- banks and financial institutions;
- the Office of the Public Guardian;
- HMRC;
- Probate Registry;
- third-party professionals;
- responses from other individuals or organisations.
We are not responsible for delays outside our reasonable control.
12. Third Parties and Specialist Advice
Sometimes a matter may require advice or work from another professional.
This may include a solicitor, barrister, accountant, tax adviser, conveyancer, financial adviser or other specialist.
Unless expressly agreed otherwise, any separate professional you instruct will have their own terms, fees and professional responsibilities.
13. Documents and Original Records
Please provide copies rather than original documents where possible unless originals are specifically requested.
Where we hold original documents, reasonable care will be taken to protect them.
You should retain copies of important correspondence and documents supplied to us.
14. Confidentiality
We will treat information relating to your matter as confidential, subject to legal obligations and circumstances where disclosure is reasonably necessary to provide the agreed service.
Information may be disclosed where required by law, court order or another lawful obligation.
Further information about how we use personal information is set out in our Privacy Policy.
15. Data Protection
We process personal information in accordance with applicable UK data-protection law.
Our Privacy Policy explains what information we collect, why we use it, how long it may be retained, who it may be shared with and the rights individuals have in relation to their personal information.
UK GDPR requires organisations to provide clear and concise privacy information to individuals.
16. Communication
We may communicate with you by telephone, email, post, messaging service or other agreed method.
You are responsible for ensuring that the contact details provided to us are correct.
Email and electronic communications cannot be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email unless necessary.
17. Ending Our Work
You may ask us to stop work on your matter at any time.
You remain responsible for fees and reasonable expenses relating to work completed up to the date our involvement ends, subject to your statutory rights.
We may also stop acting where there is a reasonable basis to do so, including where:
- fees remain unpaid;
- necessary instructions are not provided;
- information supplied appears materially inaccurate;
- continuing would create a legal, regulatory or ethical concern;
- the relationship has broken down to the extent that effective work is no longer reasonably possible.
Where practicable, we will explain this to you.
18. Complaints
If you are unhappy with our service, please contact us so that we can review the matter.
Complaints may be made by:
Email: info@tonylegalsupport.co.uk
Telephone: 0191 565 6055
Post: Tony Legal Support, 29 Railway Terrace, Sunderland, SR4 0PY
We will aim to acknowledge and investigate complaints fairly and within a reasonable period.
We will also need a proper data-protection complaints procedure because, since June 2026, organisations have new statutory obligations relating to handling data-protection complaints under the Data (Use and Access) Act 2025
19. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses caused by inaccurate or incomplete information supplied by a client, delays outside our reasonable control or actions taken by independent third parties.
Any limitation of liability will be subject to applicable consumer law and must be fair and reasonable.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applying to a particular instruction will normally be the version brought to your attention when the service was agreed.
We will not retrospectively change agreed contractual terms simply by altering this webpage.
That final sentence is important because terms generally need to be incorporated into the contract before or when the agreement is made, not introduced afterwards.
21. Governing Law
These Terms are governed by the law of England and Wales.
Nothing in this provision affects any mandatory rights a consumer may have regarding jurisdiction or consumer protection.
22. Contact Us
If you have questions about these Terms & Conditions, contact:
Tony Legal Support
A trading style of Paralegal Services Sunderland Ltd
29 Railway Terrace
Sunderland
SR4 0PY
Telephone: 0191 565 6055
Email: info@tonylegalsupport.co.uk
Related Information
Please also see our Privacy Policy, Cookie Policy and Complaints Procedure for further information about how we handle personal data, website cookies and complaints.